Retail and Hospitality

Reports of the physical retail store’s death have been greatly exaggerated. As a recent survey from the Cisco® Internet Business Solutions Group (IBSG) found, 93 percent of products sold in the United States are still bought in brick-and-mortar locations. And while technology has upended many produc…

At NRF 2013, Rajesh Mani, Business Development Manager for Customer Business Transformation within Cisco’s Collaboration Technology Group, demonstrated how MicroStrategy Business Intelligence integrated with Cisco Jabber can transform the retail business process. MicroStrategy enables retailers to h…

Retailers looking at the Big Data opportunity may well find themselves with an array of choices: the opportunities seem so vast, where does one begin? Well, a pragmatic way forward is to focus on some pragmatic possibilities and then “follow the money”! In examining the Big Data opportunity for reta…

In my previous blog, I walked you through the Cisco Remote Expert Smart Solution for Retail demo that I presented at NRF. This solution helps retailers catch, keep, and entice customers to buy and buy more. This solution was explored in greater depth at NRF during our Big Ideas Session: Deliver Comp…

At NRF 2013, I was one of the presenters of Cisco Interior Inspirer for Inspirational Living. This proof-of-concept solution, developed by Cisco IBSG and our partner INDG, uses interactive digital media with a large screen display and tablet to help shoppers imagine their ideal room design and find…

We’ve posted two new videos of the mobility solutions that we showcased in the Cisco booth at NRF 2013. Cisco Connected Mobile Experiences – Deliver personalized, highly targeted mobile services to consumers to optimize the customer experience and enhance store profits Cisco BYOD Smart Soluti…

“Great show!” That’s what we’ve been hearing from retailers who visited Cisco’s booth and attended our Big Ideas Sessions at NRF 2013. I led the demonstration of the Cisco Remote Expert Smart Solution for Retail in our booth. This solution transforms how you connect and interact with your customers.…

These days, the generation of data has become almost as constant as breathing. With every click or swipe, today’s mobile, hyperconnected consumers exhale an ever-expanding trail of digital details, revealing troves of information about their wants, needs, interests, well-being, and aspirations. All…

As the Cisco NRF 2013 Team packs our bags and heads home from New York City, we wanted to say what a great success NRF 2013 was for Cisco and our customers and partners. The Cisco booth was packed both days of the show, Monday 1/14 and Tuesday 1/15. Our four Big Ideas Sessions were very well attende…