Perspectives

February 18, 2013

PERSPECTIVES

Summary: The We’re Listening Blog Series: Making It Easier to Do Business with Cisco by Simplifying Order Managem …

In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by Cisco’s Order Management team to improve your order management experience. We constantly strive to achieve the best possible customer experience in every part of our…

December 19, 2012

PERSPECTIVES

Summary: The We’re Listening Blog Series: Simplifying the Entitlement Experience through Streamlined Access Management

The “We’re Listening” blog continues to look at actions taking place across Cisco to improve your experience working with us. In this post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joins us to talk about improvements to services accessibility. Imagine you’re in the b…

December 6, 2012

PERSPECTIVES

Summary: What Partners Need to Know Before Selling into the Healthcare Sector

Consider the following facts:  In the US, the street value of a stolen social security or credit card number is about $1, and it can be sold for only a few days after it’s been stolen.  By comparison, a stolen medical record number has a street value of $50 and can be exploited over a much longer pe…

November 15, 2012

PERSPECTIVES

Summary: The “We’re Listening” Blog Series: Improving the TAC Experience Through Intelligent Case Routing

The“We’re Listening” blog series continues to focus on specific customer and partner concerns, detailing how Cisco is responding to your concerns to improve your experience doing business with us.  In this installment, we’re joined by Steve Young, Director of Service Delivery Transformation ef…