Inside Cisco IT

Have you or one of your co-workers ever said “I can’t find my stuff!”? We’ve heard it a lot. Chapter 3 of Cisco IT’s User Experience (UX) Playbook is dedicated to never having to hear “I can’t find my stuff” again. …

Sharing IT stories is the backbone of Cisco on Cisco, and architecture is the backbone of IT. What happens when you outsource ALL of your IT, including the architecture? Sure, it may sound like a good idea, and there definitely are positive aspects to outsourcing some parts of IT; but when you lose…

The third annual Cisco IT Data Center Day put a spotlight on the Internet of Everything (IoE) market transition and gains of deploying an Application Centric Infrastructure (ACI). Over 300 attendees, including 124 customers representing 85 different companies, attended the event held at our state-of…

Watch as I provide Rich Gore, Cisco IT member of Technical Staff, an update on how Application Centric Infrastructure (ACI) is enabling Cisco IT to operate efficiently and effectively from the Data Center in Allen, Texas. We review the physical infrastructure along with the virtual environment that…

Fostering science, technology, engineering, and math (STEM) education is a business imperative for Cisco. STEM careers are an important element of Cisco IT, and factor significantly in growing our diverse pool of talent and maintaining competitive advantage. Cisco IT supports several company STEM in…

One of the hardest things for a company to do is to embrace new technology and manage it in line with company policy. At most organizations, users are generally told not to access certain company data on certain devices, but they go around security controls because efficiency and convenience outweig…

Dear Contact Center Marketing Director, I’ve been thinking a long time about this and I wanted to write and mention a few annoying things about your contact center. I also have some great suggestions for you on how you can improve your customer service. I’m not saying I have all the answers but as a…

What’s the klutziest thing you’ve ever done in a Data Center? Over the years I’ve seen people drop tools, tangle patch cords and step into notched floor tiles.  Once when I was giving a Data Center tour a fellow was so intent to see how outside air was drawn into the HVAC system that he whacked his…

My team is moving hundreds of applications to our new Application Centric Infrastructure (ACI) platform, and network dependency mapping is the first step in this migration. Most of Cisco IT’s applications are three tiered with web and middle tier residing on the same Java Virtual Machine (JVM) conne…