Cisco Blogs / Michael Cantwell
Michael Cantwell
Vertical Solutions Architect, Financial Services
Americas Business Transformation
Michael Cantwell focuses on Insurance for Cisco’s Business Transformation Team and works with executives from the largest insurers and brokers in the Americas. His research is focused on industry innovations that enhance underwriter & broker interactions and those that enhance prospect & policyholder experience.
Michael came to Cisco from Morgan Stanley’s Global Wealth Management Group where he was a FINRA licensed Registered Representative and led client and field solutions architecture, designing & building solutions for financial advisors and individual investors.
Before Morgan Stanley, Michael was an entrepreneur working on several startups and founded a technology consulting company for the financial services sector. He earned his BS in Industrial Engineering Science with a minor in Computer Science from the College of New Jersey in 1993. He currently resides in New York City with his wife Tatiana and daughter Madeleine.
Articles
Satisfied Customers Aren’t Necessarily Loyal Customers
Retention Trumps Satisfaction
For about a decade, JD Power and Associates has been asking consumers to rate their satisfaction with insurance companies on a simple scale of 1-5. This summer, a study of the auto insurance industry found satisfaction, as measured by this simple survey, to be at an all…
