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I spent last Sunday in a cold, damp changing room with 15 other forty-something parents. We were attending the first day of our FA Level 1 Soccer Coaching course. It was fascinating! Our instructor really brought to life a framework for coaching the young footballers that we volunteers look after ev…

Customers are interacting with organizations in many different ways – from voice to email, chat and social media – using a variety of devices including smartphones and tablets. Many organizations are still figuring out how to deal with the evolving customer who is using any channel, any device…

I recently flew from Heathrow to San Diego to attend Cisco Live. About an hour in and the cabin crew started serving dinner. It was a full flight and, unfortunately for me, I was seated right in the middle of the economy section. As the cabin crew converged on my row it became clear they didn’t have…

Last week I was at Westminster Central Hall in London for the EMEAR and UK&I Customer Collaboration Sales Summit.   It was great to hear about some of the successes that our partners and customer are having, and some of the new developments in Cisco Customer Collaboration solutions. One of the h…