shared services

Last week I had the opportunity to attend the AFCEA Homeland Security conference in Washington, D.C. Eleven days after the September 11, 2001, terrorist attacks, the first Director of the Office of Homeland Security was appointed leading to the combination of 22 different federal departments and age…

One of the great challenges every municipality faces is how to deliver higher quality services to its citizens and businesses while their budgets consistently seem to shrink. Several of Canada’s leading communities are taking a pro-active role and are experimenting with shared services (an outsourci…