consumerism

December 23, 2016

HEALTHCARE

Amid ACA Uncertainty, One Surefire Strategy for Healthcare Organizations

A few years ago, I spent a week in the hospital after having surgery. As I recovered, the days fell into a predictable routine: Wake up, find the phone and flimsy, stained menu. Call the number. Wait on hold. Give my order for breakfast. Wait an hour and a half for it to be delivered. Switch on the…