To Stay Relevant, Look at Lifecycle

R1i Services has been a Cisco Premier partner for five years now. And they’re on their way to Gold certification. Since we partnered up, the Australian firm has made a name for themselves as a leading provider of tech solutions and consultancy. Already, they’ve helped hundreds of leading businesses grow, adapt, and transform.

But R1i didn’t want to rest on what they’d already done. They wanted to keep moving forward and keep up with their customers. So, they were looking for new ways to stay relevant.

R1i started by putting themselves in their customers’ shoes. They wanted their offers to match client needs. Which meant they needed to make sure their processes worked with their customers’ lifecycle model. With that ability under their belt, they could work with clients more actively and more often—while adding in a personalized touch along the way.

To get the job done, they brought in the latest Cisco tools—from Total Program View (TPV) and Partner Marketing Central to Cloud Collaboration Management and Cisco Commerce Workspace. But the biggest step for R1i was getting involved with the Cisco Lifecycle Advantage (LCA) Program.

LCA helps partners like R1i automate renewal processes, identify important moments to talk with customers, and uncover new opportunities to connect. All with less time, less effort, and less money left on the table. Plus, with the program customers get content that’s personalized to their place in the lifecycle.

Now, R1i is ready to be the most relevant strategic partner through every phase. And we’re happy to help make it happen.

The story doesn’t stop there…