Collaboration

Keeping the Human Element in Cognitive Collaboration  When Cisco set out to deliver a cognitive collaboration platform, we placed the focus squarely on the human element. After all, making sure people connect is an essential part of making them feel engaged, which leads to more productive business o…

I was excited to attend the Healthcare Information and Management Systems Society conference (HIMSS) for the first time with Cisco. It was exciting to be among the health industry’s brightest innovators. They educated and inspired attendees with fresh ideas and creative solutions to some of the most…

I’m willing to bet your business runs on information. The better the information and the faster the flow, the more agile you can be responding to market changes and to your customers. But more information doesn’t always mean success. Typical companies have an estimated 34 SaaS apps, from productivit…

The Future is Now Cisco has been quietly revolutionizing meeting rooms over the past decade. When I started at Cisco eight years ago, the meeting rooms were all equipped with projectors and screens. We would connect our laptops to the projector and share our presentations on the screen with others i…

In honor of Valentine’s Day, I want to share a story that warms my heart. Just four short months ago, we released the Webex App for Google Calendar, which lets users schedule a Webex video conference meeting right from within their Google Calendar app. Today, I am blown away by how many people have…

This week, I’m excited to be surrounded by over 45,000 healthcare focused friends from over 90 countries at the Healthcare Information and Management Systems Society (HIMSS) conference in Orlando, Florida.  Everyone here has one shared goal in mind: to learn, to collaborate, and to innovate in order…

One-Button-To-Push (OBTP) Makes Web and Video Conferencing Easy As a believer in the power of digital transformation, I have always enjoyed popular science fiction because in that world, everything seems to arrive with one push of a button. Something good always happens. The Jetsons can jump into th…

Contact centers play an essential role in shaping a company’s direction and have become a strategic imperative to driving customer loyalty, innovation and business growth. No other organization touches customers more closely.  The agent experience in particular has a direct correlation with how your…

Last week I was with many of our customers attending Cisco Live Barcelona. Barcelona is a wonderful example of a vibrant, contemporary city, the host of the annual Smart City Expo. Around the city, modern structures like Frank Gehry’s Golden Fish (El Paix) and the Museu Blau (Herzog and de Meuron) b…