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Ryan Rose

Manager, Customer Experience & Product Design

Cisco Collaborative Knowledge

Ryan Rose is Head of Customer Experience & Product Design for the new Cisco Collaborative Knowledge social learning platform developed by Cisco.

Rose leads the Digital Strategy Team within Learning@Cisco that supports the development, build-out, and delivery of Cisco Collaborative Knowledge. Rose is responsible for the overall User Experience design, Customer Experience and Engagement for Cisco Collaborative Knowledge, and supports the development of the solution’s asynchronous collaboration tools.

Working with both the engineering team that is constructing the SaaS offering and the strategy/business team that markets it, Rose focuses on all facets of the end user journey; as such, he manages the creation of content and documentation that describes, details, and demonstrates Cisco Collaborative Knowledge.

In addition to his role developing Cisco Collaborative Knowledge, Rose co-manages the Cisco.com Web Team that updates and maintains the web properties that make up the widely-acclaimed Training and Events section; supported the Learning@Cisco Content Development Team in the Quality Assurance Services group; and acts as a user experience, documentation, and best practices consultant across Cisco supporting a number of software development initiatives.

Articles

January 27, 2020

DEVELOPER

Get Ready, Get Set, Go for Launch: DevNet Certifications

In June of 2019, Cisco CEO Chuck Robbins announced at Cisco Live US the launch of the new DevNet Certifications. This new program launches February 24, 2020 together with updates to the existing Cisco Certification portfolio (CCNA, CCNP, and CCIE certifications). The news spread across the Internet…

November 1, 2019

DEVELOPER

Dive in to the Cisco IoT Design-In Program on DevNet

A common issue faced by all consumers of technology – including those in the Internet of Things (IoT) space – is, “am I using my tech to its maximum ability and to my maximum benefit?” Usually the blocker is knowing the “what” and the “how” – what is possible, and how do I do it. That’s…

July 10, 2019

DEVELOPER

Get Ready for DevNet Certifications and Validate Your Software Skills

In the past nine years I’ve worked at Cisco, I’ve seen some of the most significant expansions and updates to the Cisco Certification program – from the reorganization of the CCVP, CCIP, and CCSP certifications into the larger CCNP program; to the continued evolution of CCNA; to the further refineme…

February 19, 2017

EDUCATION

Social Learning and High-Performance Workplaces

The Global Center for Digital Business Transformation forecast that by 2020, four out of 10 organizations will be displaced or cease to exist due to digital disruption. Digitalization and social trends are reshaping business like never before. New social contracts and the explosion of consumer-drive…

November 28, 2016

EDUCATION

How a 19th Century Poem Sings the Songs of Present Day Millennials in the Digital Workplace

Shrouded bards of other lands, you may rest, you have done your work, Soon I hear you coming warbling, soon you rise and tramp amid us,Pioneers! O pioneers! – Walt Whitman, “Pioneers! O Pioneers!”  There’s a certain irony to looking to a 19th century poem as a sort of battle cry of the age-old tug-o…

September 26, 2016

EDUCATION

For Learning, It’s Not “Evolve or Die” — It’s “Collaborate and Live”

When it comes to learning, particularly at the organizational level, one of the major problems we run into is this sort of “evolve or die” mentality. We live in a world that seems almost predisposed to tell us where we are weak. When you ask most people to point out their weaknesses, the answer come…