Save the Rhino

This blog was written in conjunction with Bruce “Doc” Watson, Group Executive – Global Cisco Alliance at NTT Ltd. We’re both proud of the partnership between Cisco and NTT in order to accomplish what we’ve done so far, and we’re thrilled it’s being recognized. Several months ago, we brought you an…

Technology adoption and consumer behavior shifts have changed customer service forever. The simultaneous rise of mobile computing, social media, and changing demographics have aided a disruption that’s far from over. But as inevitable as change is, most companies are still using a 1995 playbook to s…