The Sixth Step to Enterprise Mobility: Power to Your People

This is the sixth post in a blog series featuring Vine-format videos focusing on the “Six Essential Steps for Unleashing the Power of Enterprise Mobility”. The first blog post discussing how to build a mobile structure can be found here. The second blog post highlighting the benefits going virtual can be found here. The third blog post focused on preparing enterprises for the division of devices can be found here. The fourth blog post focused on creating an app checkpoint can be found here. The fifth blog post focused on defending data can be found here.

Over the course of this series, we’ve discussed how enterprises can better enable people to work in their own way, regardless of where they are and what device they are using. We started by making smart plans at an architecture level and then implementing secure policies along the way. The final step enterprises need to take may be the hardest one of all but can yield the greatest results. To increase productivity, business agility, and customer satisfaction, enterprises must actively embrace mobility in the workplace. Here’s a short checklist to help organizations with this last step:

1. Go Beyond Provisioning Mobility for Sales: Think “All-Company” Mobility.

The definition of mobility is expanding to include not just “road warriors” but also “corridor warriors,” as well as guest and home workers.

Make sure your mobility architecture is designed to accommodate them all. Then create a phased implementation plan. Determine which users and business processes you want to prioritize first and move forward at a pace that makes sense for your enterprise.

An all-hands-on-deck approach will also help drive future implementation of mobile solutions.

2. Redefine Workflows and Do More than Improve Business Processes.

The true value of mobility is its ability to transform workflows. Look for ways to use mobility, not just for incremental process improvements, but also to change the way work is done in your organization. Below are a few examples of mobility in action:

• When insurance claims agents are equipped with tablets, they can capture pictures and video of damaged property, have video calls with claims adjusters to resolve problems, and then securely file claims, all without leaving the customer’s side. These collaborative capabilities accelerate time to resolution.

• When healthcare teams have mobile devices, they can access patient files from any location. They can click to launch virtual consults with specialists—no matter where the specialists reside—and view pertinent medical data at the same time. These rich interactions improve care while reducing costs.

• When field agents have remote, on-demand access to product diagrams, video training, and expert assistance, they can quickly resolve complex problems. These advanced capabilities make it possible for agents to work more efficiently and increase customer satisfaction.

For more information about creating an application strategy and additional steps to consider, check out Cisco’s whitepaper, “Six Essential Steps for Unleashing the Power of Enterprise Mobility.” Stay tuned for my next post that will summarize all the steps enterprises can take to unleash the power of mobility.

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