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Heidi Rhodes

Whether inspiring employees, transforming our customers’ workflows, or solving the world's biggest problems, I'm passionate about telling real human stories about real work to drive Adoption.

In my role leading the Cisco Collaboration Customer Success Digital team - I'm excited to share what we learn along our journey to transforming our customers experience to make sure they are successful in getting maximum business value.

I live in Santa Cruz, California with my husband and two kids. We also have a massive dog, and a tiny dog that may feature in my blogs as often as they feature in my video conferences. Guess which one is the boss.

Articles

April 2, 2019

COLLABORATION

Webex for Growing Businesses

Entrepreneur? Claim your unfair advantage. Starting your own business isn’t for everyone. It takes dedication, passion, and an unshakable belief in your product, service, or mission. Before starting our Webex for growing businesses ebook, we spent some time meeting with entrepreneurs and start-ups t…

December 3, 2018

COLLABORATION

Got video devices? Get adoption.

Adoption toolkits for Webex Devices are here! Are you adding Webex Share, the Room Kit Mini or Webex Boards to your huddle spaces? Are you launching Video Room systems or Webex Room Kits registered to the cloud or on-premise? Are you deploying video on every desktop? With our growing set of adoption…

November 27, 2018

COLLABORATION

Adoption Made Easy

Have you downloaded your adoption toolkits for Webex meetings and teams yet? You may have noticed that Webex is looking pretty good right now, making billions of minutes of meetings way better. While the engineering team is obsessed over creating experiences users love, customer success is equally a…