Chris Palermo

I am part of Cisco's Worldwide Collaboration Sales group where I lead the go-to-market & strategy for Team Collaboration (which includes Webex Teams and Jabber). One of my primary roles revolves around helping tell the enterprise story of meetings and team collaboration to customers. I joined Cisco in 2010 to help shift the services within the Collaboration group from being technology-centric to being more focused on the "people" and "process" sides of technology deployments. This shift in approach resulted in the creation of high-value services that cater to the strategic and cultural areas that impact technology adoption & absorption in the enterprise. My areas of expertise within collaboration include business process redesign, asynchronous & synchronous collaboration tools, use cases, voice of the user/customer, time & motion studies, adoption & change management. Prior to joining Cisco, I spent twelve years with global management consulting firm, Accenture, where I was a founding member of their Portals, Content, and Collaboration group. As an executive in that group, I helped enterprise customers with their transition from the static Web 1.0 to the dynamic Web 2.0, with a focus on enterprise portals, enterprise content management, and collaboration tools. I continued that evolution at Cisco, taking customers to the next level, where I now help guide them and promote the value of transitioning to the emergent world of virtual, continuous teamwork, driven by video meetings, messaging, file sharing, and white boarding. I look forward to interacting with many of you!