2019 – What a Year for Cisco Collaboration!

An Incredible Year for Cisco Collaboration

It’s 2020 already? Wow, time flies when you’re busy and having fun, which certainly describes 2019 for Cisco Collaboration.  2019 was an incredible year and our team worked really, really hard to deliver more amazing technology and help customers leverage its power. So before we get on with 2020, I’d like to look back briefly at some highlights of 2019:

Innovation and Acquisitions

2019 was a very productive year for our engineering teams and they delivered a record number of new collaboration solutions:

Our EVP and General Manager Amy Chang introduced the industry’s first Cognitive Collaboration solutions.

Cisco Live announcements included unified experience and extension of People Insights across the portfolio

Single Platform Advantage, cloud calling innovations, new devices, and more introduced at Partner Summit

Cognitive Contact Center unveiled at Contact Center Summit

Webex security options extended without compromising user experience

New Cognitive Collaboration solutions

CloudCherry acquired to provide analytics, customer journey mapping, and survey capabilities

Voicea acquired to extend Cognitive Collaboration

Helping Customers Succeed

Customers are transforming their workplaces with our collaboration solutions and we’re proud to showcase what they’ve done:

IBM – using Webex to communicate with customers

The Ellen DeGeneres Show – uses Webex Teams to get top ratings

NASA – Webex plays a key role in Apollo 50th Anniversary Gala

T-Mobile – transforms customer care with Cisco Contact Center

Premiere Research – finds their “unicorn” with Cisco Webex

University of North Carolina – using Webex to connect remote students

Sparke Helmore Lawyers – uses Webex to grow and innovate

10x Banking – Webex transforms team collaboration

Other customer videos, product overviews, and how-to tutorials on Webex YouTube channel

Other collaboration customer case studies on Cisco.com

Industry Leadership

We worked hard to extend our industry leadership and it was awesome to see the industry recognize us:

Cisco is top-rated in Gartner’s 2019 Magic Quadrant for Meeting Solutions, a leader in Unified Communications as a Service

Aragon Research names Cisco a leader in Web and Video Conferencing, Unified Communications and Collaboration, and Contact Center

IDC names Cisco a leader in Unified Communications as a Service (UCaaS)

Cisco Collaboration captures the “Overall Win” in the 2019 CRN Annual Report Card

Cisco Webex Meetings is a PC Magazine Editor’s Choice

Webex Room Kit Mini wins 2019 Red Dot Design Award

95% of the Fortune 500 uses Cisco’s collaboration suite

Webex product ratings up year-over-year as measured by G2

Strong momentum for Webex Calling cloud solution

View other industry analyst reports

Industry Partnerships

To help our customers integrate our products with their other IT products, we’ve partnered with key technology providers:

Microsoft – partnership to interconnect video conferencing solutions

Samsung – partnership on workplace transformation solutions

Google– Webex integration with Google Calendar

Other New Resources and Communications

And I’d like to thank my team and others in Cisco for providing other new resources in 2019 that you hopefully find interesting and useful:

Our new brand campaign – The best collaborations happen on Webex

Collaboration news releases

New blogs on Cisco.com and Webex.com, as well as the Webex Content Library

Major events for Cisco Collaboration in 2019

New videos and content on Cisco.com and Webex.com

I could go on and on but I know my blogs should be short. Suffice it to say 2019 was an outstanding year for Cisco Collaboration and we appreciate all the hard work that our team put in and the partnerships we have with our wonderful customers.

2020 will be a fantastic year indeed with even more innovation, customer satisfaction, and collaboration success. Thanks for being a part of our journey!

Cheers,

Aruna Ravichandran
Cisco’s VP Marketing/CMO, Webex/Collaboration

Learn More

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Cisco Collaboration and Channel Partners — Better Together

The Awesome Power of Webex Collaboration Combinations