New Cisco Network for vRad Helps Doctor-Patient Relationships

We’ve all been there: we just had a test performed at a doctor’s office, now we’re at home waiting on pins and needles for the results. Whether the results are good or bad, hearing them on the telephone can be a bit impersonal. Some times the doctor isn’t the one making the phone call. If you have questions and an expert isn’t around to take them, the time it takes for he or she to get back to you can be grueling.

Minnesota’s vRad, a leading national teleradiology service and telemedicine company, wants to take the impersonality out of test results. To do so, they tasked Cisco with creating a new wired and wireless network where video traffic is prioritized and carried with great accuracy. This way when a patient is given test results—even if the doctor is remote—he or she is able to communicate directly with the expert who made the diagnosis.

According to a vRad spokesperson, the face-to-face diagnose over video makes a world of difference. Even if the two don’t share the same physical space, a sense of trust is developed between patient and caregiver. That goes a long way in subsequent patient-caregiver interactions.

The network infrastructure was created using Cisco Aironet 3700 Access Points, Cisco Catalyst 3750X and 6500 Series Switches and Cisco 2500 Series Wireless Controllers. To make sure that the network was secure, Cisco Identity Services Engine (ISE) was used to safeguard the solution.

While the wireless network is great for colleagues who are able to instantly transfer high-resolution patient imaging files such as mammograms. The speed and clarity in which experts receive the images allows experts to make much more informed diagnoses.

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