Jabber Update Improves Calling and Messaging Experience

I rely on Cisco Jabber every day to connect with my team. Cisco Jabber has more than 50 million users, making it one of the world’s most widely used business-communications applications.

We are always looking for ways to improve the Jabber user experience, so we appreciate your feedback on the features and capabilities you want to see. That is why we‘re thrilled to announce Cisco Jabber 12.0. The new release includes several features you’ve requested, including multiline, Android Auto integration, Jabber bots, contacts for phone-only mode, and other enhancements.

Multiline

Jabber multiline provides up to eight extensions within the Jabber client. This enables personal admins, contact center agents, and others to use Jabber for their day-to-day communications on multiple lines. You can even use it for video calls. Multiline offers an extensive list of mid-call features such as hold, transfer, call forward, and more. If you use several lines for your daily tasks, multiline allows you to leverage all the advanced calling capabilities, even when you are away from your desk.

Android Auto

Cisco Jabber now works with Android Auto through an interface that simplifies using the app in your car. If your vehicle supports Android Auto, you can use Jabber to listen to instant messages without having to read them on your phone. If you need to respond, you can reply with voice-to-text. Cisco Jabber for Android keeps you connected to your contacts without diverting your attention from the road.

Bots

You can make instant messaging even better with Jabber bots. Developers can use the Jabber Bot SDK to create bots to assist employees and increase productivity. For example, you can create bots to help employees check room availability and book meetings. Or create bots to auto-send and receive messages, launch chats, or make calls.

Phone-only mode

Does your organization deploy Cisco Jabber in phone-only mode? With Jabber 12.0 we’ve added contact list functionality in phone-only mode. This means you can add, search, and connect with your contacts, even with instant messaging disabled.

Here are more new capabilities in Jabber 12.0:

Jabber for Mac integrations: Jabber for Mac includes a native Mac calendar integration, an Exchange calendar integration, and WebEx Personal Meeting room support.

Single-number-reach Control: You now have the ability to toggle on/off the single number reach service with Unified Communications Manager.

Jabber VXME: We’ve re-named this to Jabber Softphone for VDI and it now supports hunt groups.

Mobile Remote Access Policy: Administrators now have control over who can use mobile remote access services.

If you’re using Jabber now, be sure to update your software to 12.0 or visit the app store for your mobile device. If you are not a current Jabber user, talk to your IT staff and see if this tool is available to you.