Hi Curt and Curtis.
Congratulations on listening and making it simple for customers. This is a great example of customer-first mindset I learned at Cisco.

Listening is an important pillar of delighting customers. What if you could listen to more customers, more often, more effectively? I have a suggestion that will help you do that!

Look at these two companies for collecting customer feedback automatically, and they are fairly inexpensive - teamhively.com and temper.io.

I am not affiliated with them, but I see how companies use them to measure and track all interactions to get quantitative and qualitative data. Then use this data to understand how to improve customer experience.

These types of tools are continuous, real-time and AI-enabled. You learn more about how customers feel because you listen to the social channels they already use, all the time even when they don't have a service request.

More listening. Effective. No extra work for customers.

People will not remember every interaction they had with Cisco. But they will remember the overall feeling they have about the company.

Congratulations for practicing continuous improvement - Good. Great. Amazing.