In reply to Mike Goertz.

Thanks for the reply, Mike. Our ultimate goal is to make sure customers not only know we're listening, but that they feel heard and that we do whatever we can to take action on the things they tell us. Providing account teams with customer insights before they meet with customers at the CXC provides a proactive way for Cisco to start taking action where that makes sense, and then to tell customers what we’ve done before they arrived. That's a great way to start a meeting at the CXC!