In reply to Matthew Woods.

Matthew - thank you for taking the time to provide this feedback.
The processes you refer to are indeed cumbersome today. In recognition of this customer feedback we have been evolving software licensing and support at Cisco. Smart Software Licensing and other programs are beginning to remove many of the administrative burdens involved in managing software entitlements.

Please contact us again (ciscolistens@cisco.com) if you would like to discuss in more detail your specific needs as a hosted and managed services provider.