It's easy to search for the support agreement number for hardware agreements using the hardware's serial number, but no equivalent exists for software products. The process for identifying the correct support agreement for software products is unreasonably cumbersome. As a hosted and managed services provider our firm must engage TAC on thousands of cases every year using thousands of support agreements, often provided as no more than an unqualified list of service agreements provided by clients.

We would very much like to see Cisco create a tool that will effectively display all software products supported when a support agreement number is entered or a means of uniquely identifying a software license and rapidly correlating that license with the corresponding support agreement number.

Such a tool could also easily be used to drive support agreement renewals.