In reply to Mark Jordan.

Mark,

I think Cisco is working to combine all the pieces: CUCM, WebEx, Jabber.

Right now neither Microsoft nor Cisco has a complete "collaboration story". Each are working to craft their story as quickly as possible. I applaud Cisco for commissioning the recent survey, I just think they perhaps stretched some of their interpretations.

Cisco has an advantage in that it clearly has a base of enterprise telephony customers. However, this is also a disadvantage in that UC is not voice and in that perhaps moving to a true UC solution may cannibalize some voice business.

Microsoft has an advantage in that it has a strong IT following related to Active Directory and Exchange. However this is a disadvantage when it comes to voice because sometimes these IT folks under-estimate the complexities of real-time media and the required network engineering to support.

Kevin