In reply to Jeason.

Hi Jeason,

My name is Jim Suarez and I am the Cisco manager responsible for our Logistics & Returns, our Post Invoice Disputes, and our Order Management General Inquiries service categories. As my VP, Kathy Harrington, has committed to you, I am following up on the below feedback:

"For the replacement SO# for shipping, invoice amendment is always a
nightmare, the worse case takes 30+ days. The case is handed over
from one CS team to another CS team."

I would like to gain more insight into your recent experience (or experiences) in this area so that we can 1) address and resolve any open/pending issues and/or 2) provide you some insight into what we are doing to improve this area.

I attempted to reach out to the email address provided but was unsuccessful. Please send me a note to jisuarez@cisco.com so that we can connect on this.

I look forward to your response.

Thanks,
Jim