In reply to Jim.

Hi Jim -- thanks for sharing your thoughts on your experience. I'm a member of the Licensing Support team that is focusing on improving the customer Software Licensing experience. We've got a number of longer-term efforts underway that should streamline the licensing process and ease your frustration - but I'm eager to address your immediate concerns to see if we can get this straightened out for you. I'll contact you directly to see how we can help.