This is a very interesting viewpoint - the role of skilled staff to provide trust and security in an increasingly digitalized workplace. This fits with an argument I have tried to make myself in my recent blog "Deskilling 4.0? How Office Jobs Look Like in 2020". I basically argue that increasing automation of office work will grow demand for semi-skilled IT-savvy office workers who combine various roles: making new systems work, troubleshooting, entering dirty data, connecting disconnected workflows, and handling complaints. Please take a look at my blog and make comments if you like: https://organizationsandsocialchange.wordpress.com/2016/01/25/deskilling-4-0-how-office-jobs-look-like-in-2020/