Great article, Joe. I've been part of the Cisco Services team for the last 4 years, and we have always worked towards helping the Customer and also facilitating their self-sufficiency. I believe that all of Cisco's customers can affirm this.

This proverb written in Chinese : 授人以鱼不如授人以渔 is as interesting as it is in English. Fish and to fish has the same pronunciation but slightly different character.