In reply to John Herbsen.

John,

Normal SmartNet and warranty entitlement rules remain in place, so we’d ask you to call the Cisco TAC if you experience a failure in one of the products listed in the Field Notices: http://www.cisco.com/web/about/doing_business/memory.html#~field
In other circumstances (eg. out of warranty or out or contract), we’d encourage you to raise your concern directly with your Cisco account team.

Regards,
Curt