In reply to Bill Doellefeld.

Bill,

I’ve asked our team to confirm that a TAC case is active and that you’re getting every support we can offer. We never want to let a customer down, so please accept my apology for your current situation.
While that effort is underway, I would like to respond to your other comments. With our customers in mind, Cisco made a serious commitment of both people and dollars to address this issue. I would also submit that no other technology vendor has been proactive in the same way. We publicly disclosed the issue and have published field notices for every Cisco product that uses the affected memory components.

Our hope is that this transparency helps us work together on managing issues if or when they arise.

Regards,
Curt