You said, "...we’re going to give customers the type of personalized experiences they deserve, that will transform the way we work and live." - I'm looking forward to your announcement, Amy.

The notion of a Cognitive Collaboration experience, from my perspective, includes some form of 'personal agent' technology that I can train to work on my behalf to automate repetitive tasks and low-level processes -- thereby enabling me to focus more on the most important aspects of effective business communication.