Your headline caught my attention because I am personally a huge fan and advocate for live chat. So, the headline caught my attention and i fully expected to disagree with the post but i found myself agreeing with every point you made.

Live chat is great ... If used for simple situations. As a consumer, when I think live chat, i think more for an ecommerce retailer or someone selling me something. I would never live chat with the bank.

But if video banking existed, i'd never go into a bank again. Everything you described from talking to being able to jointly fill in forms makes the banking process much easier and enjoyable for customers.

I'm sure (I hope) that all major banks will have some form of video banking available to their customers within the next 2 years.

Thanks for the good read.