A Video is Worth a Thousand JPGs. See Cisco IoT expertise in action by viewing Rick Geiger's Distributech VOD. (he is really modest). You'll see how a small utility with an IT department of 3 created virtualized resources for QA, audit, test and app development. Too bad the camera was on Rick and Ron. You would have seen the bigger utilities jaws drop. _Bottom Line:_ Today's IT and OT tools can automate even the smallest utilities, giving them capabilities to massively improve QoS, reliability, SAIDI and SAIFI.