Cisco Expands Customer Experience (CX) Capabilities in EMEAR and Opens New CX Center in Portugal

LISBON, Portugal – February 28, 2019. – Cisco today announced that it will expand its business support capabilities in Europe, Middle East, Africa and Russia (EMEAR) with a new Customer Experience (CX) center in Lisbon. Together with the Brussels and Krakow locations, the Lisbon center will deliver best-in-class technical, network management, and optimization services throughout EMEAR.

The new center reinforces Cisco’s commitment to Portugal, a country with a robust and diverse talent pool. Both experienced engineers and new graduates will find opportunities to serve customers across planning, design, implementation, optimization, and technical support. Hiring begins in late February with a focus on experts in security, enterprise networking, and data center.

Customers across EMEAR and all over the world are accelerating digitization in all sectors. The Lisbon center will serve customers and partners as they deploy the latest Cisco technologies as a foundation for this digital transformation, helping them get the most value from these technology solutions.

The Lisbon center also reinforces Cisco’s commitment to helping Portugal realize its digital potential. Portugal is part of the Cisco Country Digital Acceleration (CDA) program and a strong innovation and entrepreneurship hub in Europe. The positive approach of the Portuguese Government towards knowledge-based investments, along with the quality of Portugal’s universities, robust workforce, and entrepreneurial ecosystem, factored into the decision to open the Lisbon center.

Supporting Quotes:

Phil Wolfenden, Vice President, Customer Experience Centers, Cisco EMEAR: “Customer experience is a key growth area for Cisco. We are delighted to bring this new center to Portugal, which will play a key role in Cisco’s global strategy to serve customers, partners and internal stakeholders in EMEAR and beyond.”

Santiago Solanas, Vice President, Southern Europe at Cisco: “Portugal is a key market for Cisco, demonstrated by its inclusion in the Country Digital Acceleration program. We are very excited to further strengthen our commitment to accelerate the national digital agenda. This highly strategic CX Center in Portugal will bring investment and employment opportunities for engineering and business professionals.”

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Originally Posted at: https://emear.thecisconetwork.com/site/content/lang/en/id/10196