Hi Rachael,

Thanks for a great and forward looking article. I hadn't actually thought that much about the post sale capabilities, but I think the things you point out are very desirable and will generate a new way of considering your customer.

I'm heading up a panel for an event in Los Angeles called Silicon Beach Fest which will be covering IoE. It would be great if we could connect privately to discuss more on IoE and Cisco's role in shaping the future.

Thanks.