In reply to Dr.Laurence Brody.

The monitoring and management of personal finance is a great topic. As people live longer and debts mount, there should be plenty of opportunities to make positive impacts on people’s lives. The technology can monitor our life stages, income, assets, past purchases, and even current locations. It can then perform analysis and provide us (or our financial advisor, or other machines) with insights to guide decision-making. Technology could help to reduce a lot of the stress associated with managing our finances, but before we can really explore the implications we have to be willing to let it.

Cisco conducted primary research to explore how consumers feel about allowing technology to play a greater role in their finances. We asked questions around three areas:

• Privacy and personal service
• In-person versus virtual customer service
• People's reliance on machines

See the highlights of the Cisco Connected Experience Report for Retail Banking. Also check out our Connected Customer Experience reports on Retail and Healthcare. Let me know what you think.