In reply to Deb Howard.

Interesting Questions ...

Let me address the first one by capturing some of the key challenges
1. Customers didn't know what OpenStack can and can't do for them.
2. Then how OpenStack can be tied with the Business because there has to be some business justification for its deployment
3. How to leverage the richness of OpenSource i.e., team of software engineers on the payroll or outsource the business

Upcoming years will be very interesting because we have helped/are helping customers in addressing the above challenges but Day 2 Support is still a Major Pain point i.e., Ok ... you have deployed state of the art customized solution but there has to be someone to run and maintain it. Its one of the key areas where we should focus and offer new services in the context of "Piece of Mind".