Dave - Insightful and super-relevant for all of us in CX. I particularly liked how you stitched together all the themes...And it will surely create a pathway for us to deal with the questions, expectations and challenges with our customers and partners. On a related note, it also serves us all as a lodestone in a recent Cisco community event (Talent Expo) in Blore CX center. We had over 1000+ folks asking us - what it takes to work for CX..Your lucid 11-point mantra was the theme I leveraged to explain it all - around the roles we have in CX.. Thanks so much for guiding and inspiring us - at all times..