Great write up indeed,

How do we ensure we are getting connected to the right potato/backbone, is there a way to check the correct primary and secondary 66.X.X.X webex pickup servers, (The nearest in regards to the location geographically are listed, but we want to make sure)

How many Hop counts ideally on the public net before the packets get on to the backbone, is there a number to be tracked and a SR logged if surpassed

Can you kindly assist if proper and convenient, by directing us to a resource who could spare some time evaluating the current connectivity we have, we are dealing with numerous quality issues with webex of late but are sure there is a remedy to it.