Great blog Kim . I would like to add that if there are any contact center focused Avaya displacement opportunities , then we are there to help you as well. Avaya's contact center has gone through a lot of churns and it would be pretty obvious to customers to explore other options given the bankruptcy looming over them. Cisco promises commitment in Contact Center space and has incentives in place for accounts ready to move out of Avaya. Cisco Finesse Agent Desktop software is now offering integrations /connectors to other applications like SFDC, MS-Dynamics, ServiceNow, EHR (healthcare - Epic, McKesson ) etc.