In reply to Garvan Long.

One thing I've seen again and again is that an organization will bring in a new tool -- the magic tool that will fix everything. And then, say "OK, use it!" As the other responses in the study support, there's more to implementing a tool than plugging it in. When it comes to collaboration, it's about supporting a collaborative culture -- integrating the tools into the way people work, what they need to do. And, as a leader, leading by example in using the tools instead of just paying for them.