Since Jabber only allows 100 agents in a group chat, I see Spark as a viable alternative to Jabber for agent-to-agent, supervisor-to-agent, and team collaboration. I do, however, have concerns around the management and organization of Spark content. If content could be organized in more of a forum-like format, it might be more consumable.

I do see Spark as a nice gadget to include in the Finesse desktop. I think it would get a lot of use as an agent and supervisor tool. We should test this theory as a minimum viable product by including it in our demos--as is--to see what customers think about it.