Kim: I have a deaf adult son, so I have witnessed the progression from the TTY to videoconferencing. This has truly been a transformative technology that benefits deaf and hearing impaired individuals in so many situations, for so many reasons. I'm grateful every day that my son and his friends have access to this technology! As an employee at a Cisco VAR, it's great to know that the VRS service is powered with Cisco collaboration technology. Thanks for a great post! Rose Devlin