In reply to Ibrahim Malick.

Thanks Ibrahim. Yes there is Video coming to the various channels of Customer Service and as you say recording and keeping compliant is a challenge. The areas of challenge right now are:
1) Consistent codec & Video parameters. Changes in these really throw recording systems off leading to lots of post processing to get consistent.
2) Packet loss on networks. Audio can handle loss easily but on Video this can ruin a whole recording.
3) Storage.