Congratulations Team Cisco!

Legacy tech companies who served techies didn't use to worry about design.

Fast Company rightly points out: "Back in the '80s and '90s, you might only interact with a bad user interface a couple of times a day--Maeda calls these "pain points"--but now that we check our smartphones hundreds of times a day, the number of possible "ouch points" that can alienate a user have increased tenfold."