Congratulations to Cisco on this product launch. The market is ready for mobile customer care solutions like this that offer video chat, co-browse and sharing technology within apps to make the service experience more personal and convenient. I love that the experience is more unified for the business expert, too, who can keep using his/her Cisco video device, Finesse agent desktop, etc. in support of these new channels.

With one-touch contextual calling solutions like this, I wonder how long before the '800' number becomes obsolete for most customers?