In reply to Andreas Stuber.

The feature will apply to real time agent chat and voice; eventually on all Cisco CC offers. It's improved by Context but not dependent on it; however it is a hybrid service so relies on same hybrid plumbing architecture of Context Service.

This feature doesn't directly relate to bots yet. We are introducing this as an "Assist" feature to help agents. Once we see success with this technology in suggesting answers to agents, we will connect it to our bot framework to allow our customers to use the service to directly answer questions [without agent involvement].

There's no relationship to MindMeld and this feature; note we're going to have a lot more AI futures in the feature. Most of them will be independent from each other. AI and AI technology has many use cases.