I will second the frustrations of having to repeat oneself...frustrations of having to repeat oneself. These days my interactions with customer care seem to be limited to technical support, out of state charges for 83 live chinchillas, and trying to buy something online...frustrations of having to repeat oneself...I'm surprised at how many department transfers I go through. It has happened on more then one occasion where I've simply ended my transaction and left determined to find the product elsewhere. Not only can this be a customer satisfaction issue post sales, but can also lead to lost revenue opportunity pre-sales...did I mention the frustrations of having to repeat oneself?