As a guitar player, I have a great appreciation for the complexity of many of the Beatles' songs, and the brilliance of George Harrison as a guitar wizard. The "guitar gods" of the second generation of rock have nothing on George Harrison. Similarly, we've seen separate "notes"(solutions) in the contact center come together harmoniously to change the industry, WFO for example, like the Beatles' power chords changed music. The connected digital experience is now changing how we view the customer experience. I wonder how music would have evolved if Lennon and Harrison were still around today, changing the musical landscape the way AI and bots will change the customer care landscape.