In reply to Graham Robinson.

Hi Graham-

Thanks for your comment! The Connected Digital Experience is not a specific product, but rather is the goal of our entire Customer Care portfolio, The latest software release of our contact center solution (available as of 9.19.16) is a key element of this business outcome approach to better serving customers. You can read more about some its capabilities at https://communities.cisco.com/docs/DOC-69632. I also recommend reading this associated blog by Zack Taylor: http://blogs.cisco.com/collaboration/a-connected-digital-experience.