As a Cisco Contact Center Consulting Systems Engineer, I remember how slowly businesses moved their contact centers from PSTN to VoIP. When we started talking to our customers about Hosted Collaboration Solutions (HCS) for Contact Center, I thought acceptance would be every bit as slow as the move to VoIP--I was wrong.

With the ever-accellerating pace-of-change, most business leaders no longer have the luxury of sitting on the fence or taking a wait-and-see approach where it comes to technology advancements. They must confront cloud-based technologies, digital transformation, Internet of Things, Security, Big Data, Analytics, and Customer Experience (CX) head on.

I will definitely be following the series of blogs from our cloud team. Thanks for the article, Rowan.