This page shows various Gartner studies, but the Contact Center links routes to the UC Mid Market study. Can you send me the Contact Center Study?

hersey@ednetics.com

Also, one suggestion. A UC system is also made up of network components. Cisco would do well to build a slide that shows Cisco's strength in all aspects of UC (network, wan/gateways, UC, Telephony, Call Center, Conferencing) that shows Cisco is #1 in all the discreet components that make up a system. ;-)