Also, its not clear, if the non-english speaking caller is in Queue, would the VRU announcements be played in their native language or the translation happens only after call is connected to agent ? Question is, the Google API Connector is shown taking direct connect from CUBE instead of CVP taking it first. So where exactly the API Connector placed in architecture diagram i.e. before CVP or after ? I believe, an elaborated architecture diagram with clear component depiction will be of great help.