In reply to Gajanan Pande.

Ciao, this solution I was demoing used a customized connector forking the audio at CUBE and so working for both CCX and CCE regardless CVP. Of course similar approach could be pursued via CVP. What I mean is that the architecture you see in the post is precisely the one I used in this demo but of course it is not the only one possible. If you plan to use the Conversational IVR with CCE in 12.5 then you need to refer to the Conversational IVR architecture: https://blogs.cisco.com/collaboration/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence
Be aware that translation is not part of DialogFlow and it is not officially supported in our VVB plugin even if it is in there.