Hi Ken, I understand where you're coming from. However the thing to note here is that Jonathan ignored the call initially but then 'chose' to join the call because it intrigued and interested him to know the conclusion of the discussion; infact he 'wanted' to be part of it and provide his input.

Most importantly though, choice remains with the end user. Work is certainly changing, I can choose to take 2 hours out of 'working day' to have lunch with my wife knowing that I can make up for it in the evening when I have some free time. That's not possible in every line of work but certainly lots more than 5 years ago.